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Repair Process

making it easier for our clients

Specialising in insurance repairs and building, we understand the importance of maintaining the appropriate processes that enable us to seamlessly manage multiple tasks as well as effectively communicate and report to our clients, their policy holders and our trade partners. Scroll below to see the process in which an individual claim is managed at Rebuild Group:

To learn more about our claims process, click here.


1. Work Planned

Rebuild Group liaises directly with the policy holder to discuss an approximate schedule of works, coordination of the necessary access to site and addressing of any issues relating to the occupants continuing to reside safely in the property during works.


2. Work Orders Sent

Detailed scopes of work are sent to our relevant trade partners. All our trades, most of whom have worked extensively with us over several years, are licensed, insured, police checked and fully qualified to carry out the works for which they are assigned. They are also overseen and coordinated by a dedicated Building Supervisor who conducts regular site visits, quality control inspections and final sign-off of completed works.


3. Works Scheduled

The allocated trades communicate with the policy holder to arrange a convenient time for works to be carried out. These times are then confirmed with our Building Supervisor who can coordinate multiple trades as required or identify any scheduling conflicts.


4. Works Completed

Under the oversight of our dedicated Building Supervisor, works are completed.


5. Notification of Completion

Once works are completed to the satisfaction of our Building Supervisor, a completion certificate is sent to the policy holder to authorise, prior to invoicing the client.